Customer Service
Finance & Administrative Services
Director of Finance & Administrative Services

Contact:Randi Haley

Phone:309-852-2611 Ext. 227


Can I pay my water/sewer bill online?

What are the water/sewer/garbage rates?

Where can I pay my water/sewer bill?

How do I sign up for water service?

The shut off valve is broken or my water meter is leaking, who do I call?

If my water bill is unusually high, what can I do?

I've just repaired a leak. Can I get an adjustment on my bill?

Are there reduced water rates for filling swimming pools or irrigating lawns and gardens?

I suddenly do not have water, what should I do?

How do I dispose of large trash items?

How do I dispose of yard waste or branches?

I want to dig in my yard, can you locate the water line?

How do I dispose of old paint cans?

Where can I get information on the cemeteries?

Who should I contact about my ambulance bill?

How can I find out where my property lines are?

When is a building permit required?

When is a building permit not required?

When is an electrical permit required?

When is a plumbing permit required?

When is a mechanical permit required?